Shipping Policy
📦 Shipping & Delivery Policy
🌍 We ship worldwide from warehouses in China, USA, Spain, and Germany
⏱️ Delivery Timeframes by Region
USA
7–20 business days
UK & Ireland
10–25 business days
Europe (Mainland)
7–20 business days
Rest of World
15–35 business days
⚠️ Peak Season Notice: During Black Friday, Christmas, Chinese New Year, or high-demand periods, delivery may take 4-6 weeks. For large furniture items shipped by sea, delivery can take up to 2 months.
💰 Shipping Costs
✅ Free Shipping on Most Products
Many of our products include free worldwide shipping. We keep costs transparent—no hidden fees after checkout.
📏 Variable Shipping Costs
Some items may have shipping fees based on:
- Product type, size, and weight
- Destination country
- European stock or custom/oversized items
💡 Always Check Checkout: The exact shipping cost is always displayed at checkout before you complete your purchase. We recommend reviewing this carefully.
📦 Order Processing & Tracking
Processing Time
Orders are processed within 4-7 business days from our warehouses in China, USA, Spain, or Germany.
Tracking Number
You'll receive a tracking number via email once your order ships. Track your package door-to-door.
🇧🇷 Brazilian Buyers: Please provide your CNPJ/CPF number during checkout to ensure successful customs clearance and delivery.
❓ Common Questions
💵 Who pays customs, duties, and import taxes?
You do. International shipments may be subject to customs duties, VAT, or import taxes depending on your country's regulations.
- These charges are NOT included in the product price or shipping fee
- You pay them directly to customs or the courier
- We're legally required to declare the full value of goods
Important: If a parcel is returned due to unpaid taxes/duties, a restocking fee and return shipping costs will be deducted from your refund. Contact your local customs office for more information before ordering.
🔄 What's your return policy?
We accept returns and exchanges under these conditions:
- Contact us within 14 days of delivery at info@orniture.com
- Ship items back within 15 days to the address we provide
- Items must be unused, clean, with original packaging and tags
- You're responsible for return shipping costs (unless item is defective)
- Include tracking number—we're not responsible for lost returns
Note: "Change of mind" returns are not accepted. In exceptional cases, we may offer store credit if the item is in perfect, unused, salable condition.
✅ What if my item is defective or incorrect?
If your product is defective or we sent the wrong item, you're entitled to:
- Free replacement, or
- Full refund (including return shipping costs)
Contact us immediately at info@orniture.com and we'll make it right.
💳 How long do refunds take?
Refunds are processed within 2-5 business days after we receive and inspect your return.
Please note:
- Shipping costs, duties, and taxes are non-refundable
- Discounted or final sale items cannot be returned
🚫 Are there any shipping restrictions?
We may not be able to ship to certain countries or regions due to:
- Size or weight restrictions
- Import restrictions or embargoes
- Geopolitical issues or active conflict zones
If this applies to your order, we'll contact you immediately to arrange a solution. For large furniture items, please check our separate shipping policy.
Need Help?
Questions about your order? We're here to help 24/7.
Contact Us:
We respond to all inquiries within 24 hours. Contact us before filing disputes—we resolve issues faster than payment platforms.
By shopping at Orniture, you acknowledge and accept our shipping and delivery terms.
Thank you for trusting us with your home.